Terms & Conditions

• To book our cleaning services, you must provide accurate information about your location, preferred time, and service requirements.

• We offer different types of cleaning services such as standard cleaning, deep cleaning, move-in/move-out cleaning, and custom services. Specific details will be provided during the booking process.

• A confirmed appointment is valid once you have received a booking confirmation email or message from us.

• You must ensure that access to your property is available at the scheduled time. If our cleaning team cannot access the premises, you may be subject to a cancellation fee or a rescheduled fee.

3 Pricing and Payment

• Pricing for our cleaning services will be provided during the booking process based on the scope of the services requested.

• All payments for cleaning services must be made in full upon completion of the service unless otherwise agreed.

• We accept payments via [list payment methods, e.g., credit/debit card, cash, online payment systems, etc.].

• Any additional charges (e.g., for excessive cleaning time, special requests, or unforeseen circumstances) will be communicated to you before services are performed and billed accordingly.

• If payment is not received within the specified time frame, we reserve the right to cancel the service or impose additional late fees.

4. Cancellation and Rescheduling Policy

• You may cancel or reschedule your cleaning appointment up to 48 hours in advance without incurring a fee. Cancellations or changes made within 48 hours of the scheduled time will result in a cancellation/rescheduling fee.

• If we arrive at your property and are unable to perform the cleaning due to access issues or the property not being prepared, a cancellation fee may apply.

5. Service Satisfaction and Complaints

• We strive for customer satisfaction. If you are not satisfied with the cleaning service, you must contact us within [insert number] hours after the service is completed. We will send a team member to address the issue or offer a refund, as appropriate.

• If no complaint is made within the specified time frame, the service will be considered satisfactory and complete.

• We are not responsible for any damages caused by pre-existing issues in the property or items that are broken or damaged during the cleaning process unless caused by the negligence of our staff.

6. Client Responsibilities

• It is your responsibility to ensure that the cleaning area is safe and that the cleaners have access to all necessary tools and rooms to complete the service.

• Please ensure that fragile, valuable, or irreplaceable items (e.g., artwork, jewelry, electronics) are properly secured or removed from cleaning areas. We are not responsible for damage to such items during cleaning.

• You agree to provide our cleaning staff with clear instructions regarding any special requests or areas to avoid.

7. Liability and Insurance

• Freshcore Cleaning Services inc. is fully insured for liability and workers' compensation. We are not liable for any damage to personal property unless caused by our negligence or mishandling during the cleaning service.

• Our liability is limited to the cost of the cleaning service provided and excludes any indirect, incidental, or consequential damages.

• In the event of any damage caused by our cleaning team, you must notify us within 24 hours of the service for us to investigate and resolve the matter.

8. Force Majeure

• We will not be liable for any failure or delay in the performance of our services due to causes beyond our reasonable control, including but not limited to natural disasters, severe weather

9. Access to Property and Safety

• You must provide access to the property where cleaning is to take place. If any obstacles, such as locked doors or security systems, prevent access to the area, we will not be held responsible.

• If the property is deemed unsafe by our staff (e.g., hazardous materials, significant health or safety risks), we reserve the right to cancel the service and charge a cancellation fee.

• conditions, labor strikes, or government regulations.

10. Confidentiality

• We respect the confidentiality of all customer information and will not share your personal details with third parties unless required by law or for the purposes of delivering our services (e.g., payment processors).

11. Use of Website

• By visiting our website or making a booking, you agree to comply with all applicable laws, rules, and regulations.

• You are prohibited from using our website for any illegal purposes or to transmit any harmful or offensive content.

12. Indemnity

• You agree to indemnify and hold harmless (freshcore cleaning services inc.), its employees, agents, and contractors from any and all claims, damages, liabilities, or expenses arising from your breach of these Terms and Conditions or from any legal action or dispute resulting from your use of our services.

13. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of British Columbia/ Canada, without regard to its conflict of law principles. Any legal actions or disputes will be resolved in the competent courts of British Columbia/Canada.

14. Contact Us

• If you have any questions or concerns about these Terms and Conditions, please contact us at:

• Email: freshcorecleaning@gmail.com

• Phone: 7788394675

 

Freshcore Cleaning Services inc. appreciates your business and strives to provide excellent cleaning services that meet your expectations. Thank you for choosing us!

 

This Terms and Conditions policy provides clear guidelines on bookings, payments, cancellations, and other aspects of your cleaning company’s services. Ensure this policy aligns with local regulations and the specific needs of your business. Consulting with a legal expert is recommended to ensure full compliance.